Postage and Packaging Rates
Prices quoted are for UK mainland addresses. Delivery to parts of Scotland, Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man and the Isle of Wight may incur an additional postage cost to the customer. We will contact you if there will be an extra cost on your order.
•Plants are sent out by post, via Royal Mail or by Courier (via a service which has a 1-2 day delivery aim).
We aim to despatch orders within 7 working days, however due to growing limitations/influences please allow 4-6 weeks for your order to be despatched.
•Other Items (books, gardening equipment, etc.) are sent out by post via Royal Mail or by Courier (via a service which has a 2-3 day delivery aim).
We aim to despatch orders within 7 working days.
We endeavour to make sure our advertised stock information is correct at the time of order. However, if items do become out of stock we will contact you as soon as possible with a new expected delivery date or a refund.
We will deliver your live plants, to you at the best time for planting. Approximate dates can be found on each product page on our website. However, please be advised that these dates are subject to change due to weather conditions and availability. Even if an item shows as ‘in stock’ on our website, please allow 4-6 weeks for your order to be despatched.
Sometimes plants can be delayed in transit. If you are not happy with the condition of your plants on arrival, please contact us immediately. If your items can be safely left somewhere in case you will be out, please specify this when placing your order. If you know you will be away when your plants are due to be delivered, please contact us for further delivery advice.
Amending a delivery date
If you will be absent (e.g. on holiday) when you are expecting a delivery, especially for plants, please contact us to let us know as soon as possible and we will try to arrange a suitable delivery date with you. Please be advised we require at least one week’s notice to make changes to despatch dates – if an order is already being processed for despatch then we may be unable to amend it.
If you require a specific plant for a specific time or event, please contact us before placing your order for further delivery advice.
Sometimes we may find it necessary to split your order into multiple deliveries. Please check the delivery note included in your parcel for details of any outstanding items. If you still find an item is missing, please contact us as soon as possible.
We will only charge you for P&P once per order, even if we split your order into multiple deliveries.
Some of the items we sell are seasonal and so not available to be despatched straight away, however they may be available to pre-order. For example, we will send out plants, at the best time for planting. If you pre-order a plant, it will be grown for you to the correct size as advertised.
Items available for pre-order will have the expected delivery date advertised – on each product page on our website. Please note these times may be subject to change due to unforeseen circumstances, such as product availability or adverse growing conditions. We will contact you if there are any significant changes to the expected delivery date of a product you have ordered.
To pre-order an item online, simply add your chosen item to your shopping basket as normal and proceed with payment. Payment will be processed at the time of order.
Items listed as Currently Unavailable
If a product is listed as Currently Unavailable, this means you are unable to purchase that item at the present time. It may mean we are out of stock and are not sure if we can get more, or it may mean we have completely sold out for the current season.
If you have already pre-ordered an item that subsequently changes to Currently Unavailable, don’t worry! You can still expect your item on the published date seen at time of ordering – it simply means we can’t sell any more. We will get in touch with you if there is any significant change to your order or delivery date.
For some products, you can register your email address for notification of when a product is available to order (either it is back in stock or available to pre-order). Please note, we cannot guarantee any product will become available to purchase again.
Often towards the end of the season, due to the popularity of certain items, we have quite a quantity of items in our current catalogue that become unavailable to purchase. For the most up-to-date stock information on a product, please see the individual product pages on our website.