Frequently Asked Questions

Customer Service

We aim to respond to emails within 12-48 hours (Monday to Friday).

We can be contact by phone Monday to Friday, if there is no answer please leave message with your name, telephone number and order number (if applicable) and we will call you back as soon as possible usually within 12-48 hours.

Harper & Debbage is located in Norwich, Norfolk.

Please note that we are only trade online and at shows and events we attend. Our our nursery/growing area is not open to the general public, though collection of orders can be arranged.

In order to keep our plant prices as competitive as possible we do not publish catalogues.

Our plant stock levels vary so we are unable to supply stock lists. While there are occasionally items that we sell that are not listed on our website we do endeavour to keep our online inventory as up to date as possible.

We sell well rooted young plants in 5.5cm pots. The young plants will vary in size, depending on the cultivar(s) chosen and weather conditions. The young plants are delivered stopped. If you require young plants which are unstopped, please contact us.

At Shows and events we also sell plants in 9cm pots.

We work very hard to ensure our prices are as competitive as possible and as such do not usually offer a discount. Occasionally we may run a product/promotional offer or issue a specific discount codes to existing or potential customers.

Once an order is placed online you should receive an automated message confirming your order, it is important that you provide us with a valid email address during registration/check out as this is our primary method of contacting you for any queries regarding your order including automated processing messages. Please check your junk/spam folders as occasionally our emails might end up in there by mistake. If possible, add ‘’ to your safe senders list.

If you want to add additional items to your order then you can always make another purchase online and select ‘Click and Collect’ as the delivery option, please include your original order number and a note that this is a second order in the in the ‘Additional Info’ field. We will do our best to match your orders up and dispatch as a single order. If we are unable to match your order or your previous order has been dispatched we may need to charge a second shipping cost, if this is the case we will contact you, so we can take payment manually as we do not store any financial details.

We try to keep our online inventory as accurate as possible but on some occasions we may be out of stock but stock levels can change on a daily basis. As we propagate all our own plants, there may be times when particular cultivars are unavailable.

Please contact us if you are interested in purchasing a particular cultivar as we will be able to let you know when it will next be in stock.

If certain items on your order are needed sooner/later then we can split delivery however, we would need to charge a second shipping cost, if you would like to do this then please call us so we can take payment manually as we do not store any financial details.

Occasionally we sell some plants as ‘freshly potted’. This is due to them being recently been put into a pot or when a plant has out grown its current container it is potted up into a larger size. Following the potting process we usually sell, the plant at the price of a more establish plant in the same size pot because of the material and labour costs associated with the process.

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