Frequently Asked Questions


If you acquire a coupon, discount or promotional discount code offered by Harper & Debbage, are only valid for use online at, and not by phone, unless otherwise stated.

The following conditions apply:

  • For the promotional code to be valid, a valid product must be added to your basket
  • Only one promotional code can be used per transaction
  • If you have more than one promotional code, you may place separate orders
  • Orders must be made prior to 23:59 hours on the closing date
  • No cash alternative is available
  • All offers are subject to stock availability
  • All other Harper & Debbage terms and conditions apply
Category: Payments

Yes you can, occasionally the fraud protection measures in place with our secure payment processors will decline the transaction because it will not be possible to verify certain details of your billing address.

If you have difficulties in completing your order online, please give us a call on +44 (0)1603 708104 or +44 (0)7889679444 and we will try and assist you in completing your order.

Categories: Delivery, Payments

We accept the following online payment methods:

Visa Debit, Visa Credit, Visa Electron, MasterCard, American Express and PayPal.

We also accept our own Harper and Debbage Electronic Gift Vouchers online.

Unfortunately, we do not accept Solo cards or HTA Gift Vouchers.

Category: Payments

We take your privacy and personal details very seriously especially your credit card details. All our online transactions are processed by PayPal one of the most trusted online payment gateways. We have no access to your credit card details when ordering online as these details are all entered on the PayPal secure server using the highest levels of encryption available.

Category: Payments

To protect against fraud our online payment processors carry out a number of checks against details you provide during checkout and verify that they match the records held with your bank or credit card providers. The billing address you provide must match the records held by your card provider, the transaction may fail if you provide a house name but you have an official house number or if you enter punctuation in the first line of the address such as ‘55, Sample Street’. Flat X or Apt Y can also prove problematic.

If you think that your transaction was declined for one of these reasons then please give us a call on +44 (0)1603 708104 or +44 (0)7889679444, tell us you wish to pay for a failed order and we can usually take your payment manually.

Category: Payments

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