Terms and Conditions

By purchasing goods from Harper & Debbage you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site and our printed literature.

Additional to these terms and conditions we offer, on separate pages, information on our Delivery Information, Returns & Refund Policy, Payment Information, Security & Privacy Policy, Cookie Policy and Copyright Information.

Definitions & Interpretation

In these terms the following words have the following meanings.

Contract
The contract for the sale and purchase of the goods.

Delivery Area
Addresses within the United Kingdom.

Goods
The range of plants, books and garden products which are available for purchase from our website in accordance with the terms.

The Website
Our presence on the internet accessible via the address www.harperanddebbage.co.uk.

The Seller, we, or us
Kristopher Harper trading as Harper & Debbage.

Company Information & Contact Details

Harper & Debbage is a trading name of Kristopher Harper

Harper & Debbage
c/o 33 The Ridgeway
Norwich
Norfolk
NR1 4ND

Telephone: 07889 679444
Email: info@harperanddebbage.co.uk

Basis of the Sale

An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Website or the telephone. With regard to orders placed via the internet, the description of the goods, the price and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen and by email.

We aim to give you a clear idea of the nature of the plants we sell. However, please appreciate that there are inevitably variations in size, shape and colour between different specimens. Illustrations, descriptions other information as to particular plants are approximate and for guidance only. We may at our sole discretion from time to time vary the nature of the goods from that advertised without notice to you, so long as these variations are not material alterations. Please note that our plants are grown here at the nursery and are designed to be grown on in your garden, they are not fully grown on dispatch. Plants are also sent in a seasonal state.

Details of The Order

The quantity, quality and description of the goods will be those set out in your order (if accepted by us).

Orders are accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or debit card is authorised for the transaction.

The goods which can be ordered are only available for delivery if they are to be delivered within our delivery area.

Price of the Goods

All prices quoted are in GBP (£). A processing, packing and carriage charge will be added to your order at the checkout stage – this charge will be based on the size and weight of your order, where you would like your order delivered to and when you wish to receive your order. Full details of our delivery charges can be found on our Delivery Information page.

Should your order be subject to any additional charges we shall always contact you for your prior approval.

Payment Terms

We will charge your credit or debit card upon receipt of order.

We accept no liability if a delivery is delayed because you did not give us the right payment details.

If it is not possible to obtain full payment for the goods we can cancel the contract or suspend any further deliveries to you. This does not affect any other rights we may have.

We will take all reasonable care to keep all information connected with your order secure, but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Website, unless this is solely due to our negligence.
Please visit our Payment Information page for more information.

Delivery

Please visit our Delivery Information page for full information.

Risk and Ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when delivery was attempted.

You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

Returns and Cancellations

Please visit our Returns Policy page for full information.

Warranties

We aim to provide quality plants and products/goods to our customers. If you receive a plant that is in bad condition when you unwrap it, please contact us immediately. Please consider that plants may look different depending on the time of year.

We undertake that the plant(s) and or good(s) will be in good condition at the time of delivery and will be of the type and quantity ordered. If the type ordered was not available and we supplied a substitute we undertake that the substitute will be in good condition at the time of delivery and will be of the type and quantity we stated as the substitute.

We guarantee our plants to be true to name and for a period of 4 weeks from receipt, conditional upon you following cultural instructions and good plant husbandry. If the plant should die of natural causes up to 4 weeks from delivery, we will either replace it free of charge (although we may charge for delivery) or issue a credit note or refund payment for the plant only. We will request a photograph of the plant or that you return the plant. We shall try to accommodate your wishes as to the method of dealing with the matter but the choice of dealing with the matter is ultimately and solely ours.

Liability

If you have a valid claim in respect of any of goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the contract, and you have returned the goods within a reasonable time, you will be entitled to choose either a refund of the price of the goods or replacement goods free of charge.

We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your or your business may suffer.

These terms and conditions do not affect your statutory rights as a consumer.

We will make all reasonable efforts to keep the Website up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the Website are generally accurate but variations in colour, shape and size must be expected.

We assume no responsibility for the contents of any other websites to which this Website has links.

Matters out of our control

We will not be liable to you or in breach of the contract for delay or failure to perform due to a cause beyond our reasonable control.

Changes

We reserve the right to make changes to this Website and these terms at any time.

Complaints

If you wish to complain about any aspect of our service, please contact us.

General

Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and contact telephone number and tell us of any changes to them.

If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.

To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

The headings in these terms are for convenience only and will not affect their interpretation.

Governing law and jurisdiction

These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

Promotions

Unless otherwise stated, discount codes and offers (including those offered / displayed by third parties) cannot be used for the purchase of gift vouchers, and do not apply to postage charges.

Updated: 16-11-2017